Is this product machine washable?
- It is not recommended to wash caps in a machine. We recommend if washing is needed to place on the top rack of the dishwasher with no detergent or handwashing.
When will my order ship?
- Standard lead times are 3-5 days for most processes. Decoration method and peak seasons can affect these lead times.
How long will it take for me to receive my order once it ships?
- We use both FedEx and UPS to ship orders and transit times vary from 1-4 days FOB Missouri
How will I know when my order ships?
- Customer service will communicate the ship date with the approved order confirmation. Our system is set up for automated emailed tracking for UPS with the provided email address.
Can I receive my order faster?
- Please communicate any rush needs to your customer service team for available options.
What is your return policy?
- In the event you receive defective items, incorrect items, wrong quantity or there are quality issues please contact customer service to arrange returns within 30 days of receipt of goods. Blank orders incur a 15% restocking fee.
How do I return items?
- Please contact customer service for instructions on returning goods.
What kind of artwork is needed?
- We prefer vector art when possible, but will accept hi-res jpg, pdf, tiff and dst files.
What payment options do you accept?
- Customers that do not have 30-day terms with us can pay via check, wire transfer, Visa, Mastercard, Discover, and American Express.
How do I send in an order?
- You can email to email@example.com or fax to 866-274-8725. Blank orders can be placed online.