Returned goods are not accepted without prior written authorization issued by our Customer Service Department. A fifteen percent (15%) restocking fee will be assessed on all returned blank goods resulting from customer error. Return of decorated/embellished or custom made product will not be accepted except in instances of production errors. Company shall notify PAi within 10 (ten) days of receipt of goods of any damaged goods or discrepancy in the order; otherwise, any such claim shall be denied. No items shall be returned without PAi’s consent.